Knowledge Management Expert

What you'll do

Evaluate answers from enterprise search / workplace AI tools on HR topics within your area of expertise

Judge whether answers are tied to sources and cite them correctly

Assess whether results respect each user's access permissions

Identify stale or conflicting content across knowledge sources

Distinguish retrieval misses from reasoning errors

Requirements

5+ years of active HR practice with demonstrated expertise in a specific HR domain

Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company (software/SaaS, internet, hardware, semiconductors, or similar)

Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean, Workday Assistant, Sana, Microsoft 365 Copilot / SharePoint search, Guru, Coveo, Moveworks, ServiceNow AI Search)

Hands-on experience using Workday HCM as an end user (not configuration-only training)

Not primarily a power user or administrator of only Sana or only Glean

Preferred qualifications

Experience owning or curating HR knowledge content (policy pages, HR help-center articles, FAQ libraries) in Confluence, ServiceNow KB, Workday Help, or similar

Currently an active HR practitioner rather than consultant-only

SHRM-CP, SHRM-SCP, PHR, or SPHR certification

Workday Pro certifications in relevant modules

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.