Student Loan Specialist

Pay: $30 - $50/hour

Required Skills
Federal student loan knowledge
Repayment plans
Forgiveness and relief programs
Borrower Communication and Spotting Incorrect Guidance
Loan Servicing and Servicer Issues
About micro1
micro1 is a data lab that helps AI labs & Enterprises train foundational models and agents. We provide frontier evaluations and reinforcement learning environments to improve LLM capabilities, as well as contextual evaluations to monitor and improve AI agents in enterprise settings.

Our AI recruiting agent sources and vets domain experts for our data platform that enables rapid production of high-quality training data. Our research spans high-value, specialized domains (legal, medical, finance, coding, etc.), where expert-level data is the hardest to produce and most valuable for advanced model performance. Our pipeline performance system ensures both quality and velocity.

Role Title: Student Loan Specialist

Role Type: Contractor

Location: United States (Remote)

Time Commitment: 15-25 hours/week, short-term project

micro1 is looking for Student Loan Specialists to help evaluate and improve AI systems on federal student loan topics. You’ll use your borrower counseling experience to check that questions sound like ones real borrowers would ask and that answers are correct and useful. Accuracy comes first. No AI experience required; your domain knowledge is what matters.

Scope of Work

Review sample federal student loan questions, identifying and flagging those that do not reflect real-world borrower inquiries.
Draft and refine rubrics that outline what constitutes accurate and comprehensive answers to repayment, forgiveness, and relief program topics, such as income-driven repayment (IDR) plans and Public Service Loan Forgiveness (PSLF).
Expand rubric coverage to include loan servicing challenges, deferment, forbearance, and default management scenarios.
Evaluate AI-generated answers using your rubrics, thoroughly checking for inaccuracies, missing details, or outdated guidance.
Provide concise, constructive written feedback to the project team asynchronously, supporting ongoing improvements to answer quality.
Spot and communicate instances of incorrect guidance, ambiguous borrower communication, or problematic servicing advice.
Collaborate with other experts as needed to ensure rubrics and feedback reflect current federal student loan practices.

Preferred Qualifications

At least one year of direct experience advising borrowers on federal student loans in contexts such as nonprofit counseling, college/university financial aid offices, loan servicing, or default management.
Demonstrated expertise with federal loan repayment strategies, income-driven repayment (IDR) plans, forgiveness programs (such as PSLF), deferment, forbearance, and default resolution.
Practical knowledge of loan servicing operations, servicer-related challenges, and strategies for communicating with borrowers effectively.
Strong written and verbal communication skills, including the ability to convey technical guidance clearly and efficiently.
Experience reviewing or developing guidance documents, rubrics, or training materials in the student loan field.
Comfort participating in a remote, asynchronous project and providing actionable, detailed input via digital platforms.
US residency and familiarity with current federal student loan regulations and practices.
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