Customer Service Call Partner
Quick facts
- Pay
- $20/hr
- Type
- Contract
- Location
- Remote
- Platform
- Workbolt — 20 open jobs
- Typical pay at Workbolt
- $20–150/hour · median $100 (20 jobs on our site)
- Payout
- PayPal, Bank transfer (weekly, for work approved the previous week)
- Apply
- Free to apply — never pay to get AI training work
About the role
We are seeking fluent English speakers to take part in short, recorded customer-service phone calls with a matched partner. In this role, you will play either a customer calling in with a problem or a customer support agent helping them, following a short scenario card for each 3-minute call. Your recordings will directly support the development of next-generation AI systems—helping them better understand real customer-service conversations, turn-taking, clarifying questions, and how people spell out names, numbers and order codes.
Responsibilities
- Role-Play Calls: Take part in short, recorded customer-service calls of about 3 minutes with a matched partner, as either the Customer or the Customer Support agent.
- Scenario Cards: Read your private scenario card before each call and follow its checklist, speaking naturally in your own words rather than reading it aloud.
- Natural Interaction: Listen actively, take turns naturally, ask clarifying questions and confirm details such as names, order numbers and reference codes.
- Staying in Role: Stay in character for the whole call and keep the conversation on the scenario until it reaches a natural close.
- Audio Quality: Join from a quiet room with a working microphone and a stable internet connection, and follow the call guidelines.
Benefits
- Compensation: $20 per recorded hour
- Work Arrangement: 100% remote with full scheduling flexibility
- Incentives: Additional performance-based incentives may be available
- Flexibility: Choose when and how much you work
Pay
$20/hr
Workbolt is an AI-training platform from Ocular AI (Y Combinator W24, San Francisco). Talent-network roles are open applications for future projects; sign up free on Workbolt to apply.