Customer Support Associate (Contract, London)

Pay

£25/hr
est.
Ethos does not post a rate for this role. This is our estimate for similar roles in the United Kingdom.
How we estimate
Listed
Today
Checked
Nov 11
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About this role
From the Ethos listing
Ethos has not published a rate for this contract. The figure shown is our low-end estimate, below the £300 per day Ethos states for its London compliance contract. This is a contract role on Ethos's own team, based at its London office in Kings Cross. You work in the office Monday to Thursday and from home on Friday, so you need to live within commuting distance.
You are the first contact for Ethos's experts, the specialists whose work goes to AI labs. You own each support case from the first message to the fix. An AI agent drafts the first reply and you make sure it is accurate, complete and sounds like a person who cares. The inbox is high volume: some cases are quick, others are a paused account or a disputed payment.
Day to day:
Own and resolve expert support cases from first message to final fix
Work with other teams to solve cases, and know when to escalate and to whom
Review and edit AI-drafted replies before they go out
Spot issues that keep coming up and flag the root cause to the right team
What you need:
Customer support experience at a high-volume, fast-paced tech company
You have resolved complex cases at scale, for example case handling or billing disputes
A warm, clear writer who can give bad news, like a paused account, with empathy
Close attention to detail
You take initiative and can be handed something urgent and get it done
Quick to learn new tools; technical skills are a plus

Requirements

Must be eligible to work in United Kingdom
Fluent proficiency in English (Written & Verbal)
Reliable high-speed internet connection
How long hiring takes
Across the platforms we list, people typically hear back about a hire within

about

25 days
of applying.
Within 2 weeks
~30%
Within 6 weeks
~70%
Within 3 months
~85%
Skills and categories
More jobs in these fields:
Customer Support
English
Jobs for Students
No Degree Required
Entry-Level
Generalist Tasks
Customer Support & Ops
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Common questions
Do I need to keep applying for projects on Ethos?
No. When your profile is live, Ethos matches you to new projects from your career history, so companies find you. Each finished project raises your Expert Score, which brings you better-paid work.
How and when does Ethos pay experts?
Within 30 days of your invoice, after a project closes. Some AI training platforms pay weekly, so plan for the longer wait.
What specific skills does this listing call for?
English is named directly in the listing. If you don't have hands-on experience with this, expect the screening to test for it.
How much does this specific role pay?
The listing doesn't state a rate. The £25/hr shown here is our estimate from the role type and location (see /pay-methodology), so treat it as a rough guide and confirm the actual rate with the platform before committing time.
What happens when I click Apply on this listing?
The link opens Ethos's sign-up. There is no form for this listing: Ethos's AI interviewer asks about your career in a 5 to 15 minute call, builds your profile from it, and then matches you to projects like this one. Keep your CV open and cover the experience the Qualifications above ask for.
Can I apply from outside the United Kingdom?
This role is open only to people based in the United Kingdom. The limit is usually about where the platform can legally hire, so applying from elsewhere rarely leads to an offer. Check the description for tax or right-to-work rules before you apply.
Who built Ethos and is it legitimate?
Yes. Ethos was founded in London in 2024 by James Lo (McKinsey, SoftBank Vision Fund) and Daniel Mankowitz (Google DeepMind research scientist and lead author of AlphaDev). It raised a $22.75M Series A led by a16z in May 2026, with General Catalyst and XTX Markets participating, and works with AI labs, private equity firms, hedge funds and consultancies. The link on this page is an affiliate link; it doesn't affect your pay or the projects you're offered.